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F.A.Q.

  • Do you accept prepaid Visa card?

We temporarily stopped accepting payments by Visa cards. Please return back here to see the latest updates.

  • Do you have PayPal/Skrill accounts?

We do not have Paypal/Skrill accounts. Please return back here to see the latest updates.

  • Do you accept MasterCard/Amex?

We temporarily stopped accepting payments by MasterCard or American Express.

Please return back here to see the latest updates.

  • What are your security policies?

Our online ordering system makes use of the latest technology on secure encryption. All personal data and credit card information

is submitted with the highest level of security. Please note that SenseAromatics does not store any payment related information!

Please also read our Privacy Policy.

  • Where do you ship from?

SenseAromatics makes its shipments from the Netherlands.

  • What are your shipping rates and policies?

Our products are available for Fast Delivery within Europe!

For the rest of the world - POSTNL Registered Mail with Delivery Guaranteed!

We kindly refer you to the menu Delivery Options in our main menu.

  • How do you package your products?

The products are packed in special sachets made of folio paper. Attached on each sachet there is a label indicating the name of the product.

Please pay attention to the name on the label as this differce from the chemicals IUPAC name.

In the sachet you will find the product in a zip locked bag for better storage.

We send out the sachets in plain envelopes without indicating its contents, no mention of products names or the website name on the out side of the envelope.

  • What are these products for?

The products available on our website are experimental chemicals that are used for scientific research purposes ONLY, in laboratories equipped according to the latest

standards imposed by the International Union of Pure and Applied Chemistry! Research should be conducted by a certified chemist with a proper license!

THE CHEMICALS OFFERED BY OUR COMPANY ARE STRICTLY NOT FOR HUMAN CONSUMPTION & SHOULD NOT BE USED FOR VETERINARY PURPOSES!

This class of chemicals has undergonevirtually no human or animal toxicity studies and there is little to no data on possible long or short term effects.

  • Is it legal?

The products we sell are unregulated in most countries we ship to, though we are not legal experts.

It is entirely the customer's responsibility to ensure that the chemicals they order are not controlled in their country

and if they are that they obtain any necessary licenses or permits that may be required by their authorities to import or use the chemicals in any way.

You are more than welcome to provide us with additional sources on regulative matters concerning our products, please notify us.

  • How much can I order?

Ofcourse this depends on your own budget. You can order what you want, for large quantities please contact us so we can advise you on our stock.

  • I made a mistake and ordered the wrong product. Can I send the sachet back and have it replaced?

Unfortunately we cannot take items back due to safety reasons and item contents which leave our stock checked on purity.

  • If I need a product which is not listed on your website, what do I do?

All the products available at the moment are listed on our website.

We currently research the market and try our best to meet needs and demands of our customers.

Our stock is being constantly updated with new products.

In order to receive latest updates from our company about new products and/or discounts, you can sign-up for our newsletters from our homepage.

  • I would like to delete my account

Please login under My Account and send in your request by ticket and we will remove your details from our system.

  • I lost my password

Please go to My Account on top of our website. Here you can click on “Forgot My Password”.

  • Can I get a discount

Please subscribe to our newsletter to be kept updated on our products, pricing and promotions.

  • How can I see if you have my order in stock

We are very proud to announce that our new webshop offers you the option to see if we have stock available or when we will have the product back on stock again.

  • How can I track my order?

Our new webshop gives you the opportunity to follow your order 24/7. (Regular Mail - No Tracing Number)

  • Is this website safe?

Please be careful when ordering through the internet. There are a lot of fake webshops out there, even using our name with a slight difference (a .com or .org address, e-mail

addresses you will not find on this website).